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Frequently Asked Questions

  1. How much will my shipping costs be?
  2. Do you ship outside of the USA?
  3. How can I reach someone at Customer Service?
  4. What forms of payment are accepted?
  5. How long will it take for my package to arrive once it is shipped?
  6. Will I have to pay customs/duties charges if I am shipping to outside of the USA?
  7. How will my order be shipped?
  8. How long will it take for my order to be shipped?
  9. How can I check on the status of my order?
  10. I received the wrong item, what should I do?

  1. How much will my shipping costs be?

    Shipping costs are based on location and will vary for each customer based on their shipping address. Shipping costs are calculated during checkout.

  2. Do you ship outside of the USA?

    Yes we ship globally and do encourage international orders.

  3. How can I reach someone at Customer Service?

    You can contact us via email at .

  4. What forms of payment are accepted?

    Publicschoolnyc.com accepts all major credit cards, including VISA, Mastercard, American Express.

  5. How long will it take for my package to arrive once it is shipped?

    Arrival time is based on a customers location. Most orders will be received within one week.

  6. Will I have to pay customs/duties charges if I am shipping to outside of the USA?

    Yes customs may be applied to international orders based on the Country of reception.

  7. How will my order be shipped?

    All orders are double boxed and shipped with care. Domestic orders are shipped via UPS, and international orders are shipped via USPS.

  8. How long will it take for my order to be shipped?

    All orders are shipped within one week of being placed.

  9. How can I check on the status of my order?

    You can check the status and tracking of your order by logging into your account.

  10. I received the wrong item, what should I do?

    You can send it back to:

    Public School NYC
    135 grand St. #6
    New York, NY 10013
    U.S.A.

    Please either call our customer service number 646-755-7311 (M-F 12-6 est) or email us at to initiate an exchange.

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